Shipping and Returns

Shipping Policy

All products ship from our warehouse located in Barrie, Ontario, Canada.  Shipping will occur no later than the 2 business days. We ship Monday - Saturday, Canadian holidays excluded.  

Orders within Canada will be shipped via regular parcel and will take approximately 3 to 10 business days to arrive.  Priority shipments will take 2 to 7 days depending on your location. 

Order to the USA will be shipped via regular parcel and will take approximately 5 to 10 business days to arrive.  Priority shipments will take 3 to 5 days depending on your location.

We cannot guarantee when an order will arrive. Please consider any shipping or transit time offered to you only as an estimate.

Shipping Rates

We offer FREE Shipping on most orders in Canada for orders over $150. 
*Items with fixed shipping costs are excluded such as systems.

Canadian Shipments
Order Under $150
Order Over $150
Canada Post Expedited (3 to 10 business days) $12.50 * FREE
Canada Post Priority (2 to 4 business days) $37.50 $25.00

United States Shipments
Order Under $150
Order Over $150
USPS Expedited (3 to 12 business days) $22.50 $12.50
USPS Priority (3 to 5 business days) $45.00 $32.50

* Free shipping excludes larger items with fixed shipping costs.

Return Policy

Power Up Gaming does not sell anything without a warranty.  With all consoles, we offer you a full 90 day warranty.  Games and accessories are include a 30 day warranty.  If the item you receive is defective or has issues then we will either repair it, provide you with a replacement or provide a full in-store credit for the original purchased price at our discretion.  Warranty does not include abuse or physical damage from neglect.  If you are unhappy with your purchase or having buyers remorse, we will offer you a full 30 day in-store credit for your items as long as we receive them in the same condition with all packaging (return shipping to be paid by customer).

If your purchase was made with trade-credit, any product returned will be treated as a trade-in.  Buyer's remorse only applies to purchases made with a payment source other then trade-credit.  Full warranty as listed above applies to your transaction though.

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